Author

Priya Sharma

Priya has spent fifteen years in IT service management, the last seven of them mostly working on ITIL 4 implementations and certification programs at various organisations across the UK and India. She holds the relevant ITIL Master credentials, but more importantly she's actually run service desks, managed change advisory boards, and tried to make this stuff work in environments where the textbook examples don't quite fit. The site is what she'd want to read if she were starting out today — practical, opinionated, honest about what's worth pursuing and what isn't.

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