MANUAL ITIL Certification v.18
  • § Contents
  • § Procedures
  • §1 ITIL 4
  • §2 Certification Paths
  • §3 Service Management
  • §4 Tools
    • Chapters
    • Career
    • Opinions
    • General
    • IT / Certification / Career
    • Education / Academic
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Honest takes on industry trends, training-vendor practices, and the things people in IT service management don't say out loud often enough.

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ITIL Has Been Pronounced Dead Approximately Every Three Years for the Last Two Decades
Opinions

ITIL Has Been Pronounced Dead Approximately Every Three Years for the Last Two Decades

ITIL has been pronounced dead, irrelevant, and superseded approximately every three years for as long as I have been in IT service…

Priya Sharma Priya Sharma May 9, 2026 7 min read
§ Colophon

ITIL Certification · Ed. 8, Rev. 18

Maintained by ITIL Certification · Last revised September 22nd, 2026 · 186 procedures

  • EDITION Ed. 8
  • REVISION Rev. 18
  • CADENCE Quarterly
  • FORMAT Manual + web
ITIL Certification Ed. 8 · Rev. 18 · 186 proc.

— Honest Talk About ITIL 4, IT Service Management Certifications, and What Actually Helps Your Career in This Field —

Maintainer: ITIL Certification

[email protected]

§ Chapters

  • §1 General 65
  • §2 Certification Paths 51
  • §3 IT / Certification / Career 40
  • §4 Education / Academic 24
  • §5 Career 2
  • §6 ITIL 4 1
  • §7 Opinions 1
  • §8 Service Management 1

§ Errata index

  1. E154 ITIL Learning Roadmap
  2. E183 Certification Glossary
  3. E152 ITIL Cheat Sheet
  4. E182 Best Certifications for Help Desk
  5. E181 How to Choose an IT Certification

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— Quarterly errata + new procedures —

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© 2026 ITIL Certification. Manual revised Sep 2026.