MANUAL ITIL Certification v.18
  • § Contents
  • § Procedures
  • §1 ITIL 4
  • §2 Certification Paths
  • §3 Service Management
  • §4 Tools
    • Chapters
    • Career
    • Opinions
    • General
    • IT / Certification / Career
    • Education / Academic
    • Pages
    • About
    • Contact
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On building an IT service management career. Roles, progression patterns, how certifications fit into hiring decisions, and what actually predicts career growth in this field.

2 articles

What I Look For When Hiring for IT Service Management Roles
Career

What I Look For When Hiring for IT Service Management Roles

Having been involved in hiring for ITSM roles across various organisations over the past decade, the things I have learned to look…

Priya Sharma Priya Sharma May 9, 2026 8 min read
Five Years In: What Actually Helped My ITSM Career and What Was Wasted Time
Career

Five Years In: What Actually Helped My ITSM Career and What Was Wasted Time

Looking back at the first five years of my ITSM career, the things I invested in that actually paid off were different…

Priya Sharma Priya Sharma May 9, 2026 8 min read
§ Colophon

ITIL Certification · Ed. 8, Rev. 18

Maintained by ITIL Certification · Last revised September 22nd, 2026 · 186 procedures

  • EDITION Ed. 8
  • REVISION Rev. 18
  • CADENCE Quarterly
  • FORMAT Manual + web
ITIL Certification Ed. 8 · Rev. 18 · 186 proc.

— Honest Talk About ITIL 4, IT Service Management Certifications, and What Actually Helps Your Career in This Field —

Maintainer: ITIL Certification

[email protected]

§ Chapters

  • §1 General 65
  • §2 Certification Paths 51
  • §3 IT / Certification / Career 40
  • §4 Education / Academic 24
  • §5 Career 2
  • §6 ITIL 4 1
  • §7 Opinions 1
  • §8 Service Management 1

§ Errata index

  1. E154 ITIL Learning Roadmap
  2. E183 Certification Glossary
  3. E152 ITIL Cheat Sheet
  4. E182 Best Certifications for Help Desk
  5. E181 How to Choose an IT Certification

§ Subscribe to revisions

— Quarterly errata + new procedures —

— Subscribed to revision notes. —

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© 2026 ITIL Certification. Manual revised Sep 2026.