Blog - Page 16 - ITIL Certification

ITIL Has Been Pronounced Dead Approximately Every Three Years for the Last Two Decades

ITIL has been pronounced dead, irrelevant, and superseded approximately every three years for as long as I have been in IT service…

Priya Sharma May 9, 2026 7 min read

Career

Five Years In: What Actually Helped My ITSM Career and What Was Wasted Time

Looking back at the first five years of my ITSM career, the things I invested in that actually paid off were different…

Priya Sharma May 9, 2026 8 min read

Tools

ITSM Tool Selection Is Mostly About Implementation Capability, Not Tool Capability

Most ITSM tool comparison content focuses on tool features. The features matter much less than the implementation capability your organization can bring…

Priya Sharma May 9, 2026 7 min read

Service Management

How to Actually Run a Major Incident Without It Becoming a Disaster

Major incident management is one of the highest-stakes parts of service operations. The textbook process gets you most of the way. The…

Priya Sharma May 9, 2026 8 min read

ITIL 4

ITIL 4's Service Value Chain Looks Tidy in the Textbook and Operates Differently in Production

The Service Value Chain is one of the central concepts in ITIL 4. The way it's taught is clean and orderly. The…

Priya Sharma May 9, 2026 7 min read

Certification Paths

Which ITIL 4 Certification You Should Actually Take Depends on Where You Are in Your Career

The ITIL 4 certification scheme has more options than the ITIL v3 scheme did. The right path through it depends on what…

Priya Sharma May 9, 2026 6 min read